VITAL NETWORK SERVICES
ACQUIRES CERTAIN ASSETS OF SYNC RESEARCH AND RIXON NETWORKS
Company Plans to Continue Manufacturing
and Support for Select Sync-Rixon Products
Tampa, Fla. -- November
4, 2005 -- VITAL Network Services, Inc., a multivendor
provider of network lifecycle services, today announced
it has acquired certain assets of Sync Research, Inc.
and Rixon Networks, Inc. (Sync-Rixon). Both companies
were wholly-owned subsidiaries of Entrada Networks, Inc.,
which ceased operations effective July 22, 2005. VITAL,
which has been providing support on behalf of Sync Research
for over 5 years, will begin to manufacture and continue
to support select products from the Sync-Rixon product
portfolios.
“After Entrada ceased operations, we had a number
of inquires from end users and carriers who had been using
or evaluating products from Sync-Rixon,” said John
Koehler, president and CEO of VITAL Network Services, Inc. “By
acquiring the primary assets of Sync-Rixon, we can offer
high-quality support services to these customers while
also providing an outlet for the purchase of additional
products as required.”
Sync-Rixon manufactured and supplied frame relay access
devices (FRADs), digital transmission devices (CSU/DSUs),
frame relay access probes (FRAPs), network interface cards
(NIC), and other network devices for OEM, VAR, system integration,
carrier, and end user customers to provide access to and
support transport within their networks. VITAL will
begin to manufacture the following products from their
new Manufacturing and Repair facility in Irvine, California:
- The FrameNode™ 3600, 3700, 4200, and 4300 series
of multiprotocol frame relay access devices for converging
mission-critical SNA and client/server applications onto
a frame relay or router-based WAN backbone;
- The D-FRAP™, M-FRAP™ and T-FRAP™ series
of circuit management products designed to act as data
collection and network troubleshooting devices;
- The TY3250, ONS153-3 and ONS155-3 CSU/DSUs from the
Tylink family of high-performance, multiservice digital
access products and data/voice multiplexers;
- The Envisage™ network management software for
use with the FrameNode and FRAP products to configure,
monitor and troubleshoot issues with the equipment and/or
frame relay network environment;
- The entire ROUTERmate™ and ROUTERmate Plus family
of high-quality, feature-rich network access devices
and routers;
- The 2404 Quad Port Fast Ethernet, 2452 Dual Port Fast
Ethernet and 2250 FDDI PMC NIC cards.
In addition to manufacturing the aforementioned products,
VITAL will also be offering three standard maintenance
offerings, similar to Sync’s support offerings, and
network management services to complement the product sales. For
non-critical devices, VITAL will offer SafetyNet Repair. When
contracting for SafetyNet Repair, customers will receive
access to VITAL’s Technical Support Center for remote
telephone support Monday through Friday 8 a.m. to 5 p.m.
and may ship broken units to VITAL for turnaround within
30-45 days. For more critical networks, VITAL offers
their SafetyNet and SafetyNet Onsite services. Customers
contracting for SafetyNet and SafetyNet Onsite will receive
24x7x365 access to VITAL’s Technical Support Center
for remote telephone support and 8x5xNBD parts replacement. Customers
contracting for SafetyNet Onsite will also receive an onsite
field engineer during the coverage hours, 8x5xNBD, to perform
the parts replacement activities. VITAL’s
GlobalWatch Fault Management service provides customers
with 24x7x365 remote monitoring of their network devices. If
an issue occurs, VITAL will notify the customer and begin
diagnostics to quickly isolate the root-cause of the problem
for faster resolution and reduced network-associated downtime.
Additional services and services for other Sync-Rixon
products will be provided on a case-by-case basis. For
additional information on purchasing products or obtaining
support, please contact VITAL Network Services at 1-888-248-4825
x5137.
About VITAL Network Services, Inc.
VITAL Network Services, an independent, multivendor service
and support provider headquartered in Tampa, Florida,
delivers industry-leading network support services to
large enterprise customers, network equipment manufacturers,
integrators, value-added resellers, distributors, and
carriers. The company’s comprehensive portfolio
of traditional LAN/WAN internetworking, IP Telephony,
and managed broadband-based VPN solutions helps customers
realize the full value of their network investment by
addressing all facets of the network lifecycle including
network design and planning, integration, maintenance,
and proactive monitoring. VITAL’s ubiquitous
field engineering force enables the company to deliver
onsite support services to nearly any zip code within
North America.
More information about VITAL, its products and services
is available online at http://www.vital-ns.com,
or by calling 1-888-248-4825.
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