VITAL NETWORK SERVICES
SELECTS QOVIA® VMMS AS CORE COMPONENT OF ITS NEW
IPT MONITORING AND MANAGEMENT SOLUTION
Significant Investment Reflects
Strategic Move by VITAL to Offer IPT Management
to Cisco IPT Partners
TAMPA, Fla. -- August
15, 2005 -- VITAL Network Services, Inc., a multivendor
provider of network lifecycle services, today announced
they have selected the Qovia™ VoIP Monitoring and
Management System (VMMS) to deliver remote IP telephony
monitoring and management services as part of the company’s
new suite of IP telephony (IPT) Day 2 support services. Recognizing
the enormous market potential in IP telephony support
services, VITAL has made a significant investment in
people, processes and systems to create a comprehensive
portfolio of Day 2 “Operate and Optimize” IPT
services for Cisco PDI partners seeking an alternative
to building and maintaining Day 2 IPT support capabilities
in-house. Qovia’s software and hardware will
be utilized by VITAL’s network operations group
to perform IPT monitoring and management for customers
as part of this new service offering.
As an independent, service-only business, VITAL has been
supporting mission critical data network environments with
implementation, maintenance and network management services
for decades. VITAL’s suite of IPT Day 2 support
services is the company’s latest strategic initiative
developed to deliver ongoing operation and optimization
support services for converged voice and data environments
based on the Cisco AVVID architecture. Careful analysis
of the market demonstrated that when IPT monitoring and
management was applied to a newly converged network environment,
customers experienced reduced downtime and higher satisfaction
among their end users.
“With end user expectations so high, it is imperative
to be able to quickly identify, diagnose and resolve any
issue that could be impeding the quality of an IP telephony
call,” said John Koehler, president & CEO of
VITAL Network Services. “After evaluating a number
of tools, we found that Qovia offered a comprehensive management
platform that we could easily integrate with our existing
systems to deliver real-time monitoring and management
of voice traffic in a converged voice and data network. We
believe the Qovia VMMS will help us deliver greater value
to our customers by helping us reduce their total cost
of ownership through faster problem identification and
diagnosis.”
“Qovia VMMS was not only designed specifically for
VoIP and other IP communications, but was also architected
to be multi-user and multi-tenant,” said David Woodall,
Qovia’s president and CEO. “This makes Qovia
VMMS ideal for companies like VITAL that want to offer
revenue-generating VoIP managed services. Today,
enterprises deploying IP telephony recognize live monitoring
and management of their VoIP networks is critical for reliability,
call quality and low operations costs. With their
latest investment in Qovia’s award-winning VMMS software
and hardware, VITAL will be able to deliver the live monitoring
and management capabilities their customers want.”
“VoIP management requires sophisticated automated
measurement of voice quality and instantaneous, competent
responses to problems, before users are upset,” said
Eric Siegel, senior analyst with Burton Group. “Simplistic
measures of network characteristics and slow responses
just aren't good enough for organizations that depend on
IP telephony. That’s why I'm pleased to see that
VITAL has decided to enter this field, using Qovia technology
to offer a VoIP management service to enterprises.”
About Qovia, Inc.
Qovia’s IP phone system monitoring and management
technologies and products offer reliability, emergency
services, quality, operations and security for enterprise
VoIP phone systems. The Qovia™ VoIP Monitoring and
Management System (VMMS), consists of a series of software
tools that significantly ease management, monitoring and
maintenance of Internet phone systems, protect data assets
and increase the productivity of IT investments. Major
OEM manufacturers are also offering VoIP monitoring and
management tools that are “Powered by Qovia.” Qovia
was founded in June 2002 and has received $16.1M in venture
funding from Canaan Partners; BlueRun Ventures (formerly
Nokia Venture Partners); Anthem Capital; and the State
of Maryland. The company and its implementations have earned
nearly two dozen industry awards. Qovia can be found online
at www.qovia.com.
About VITAL Network Services, Inc.
VITAL Network Services, an independent, multivendor service
and support provider headquartered in Tampa, Florida,
delivers industry-leading network support services to
large enterprise customers, network equipment manufacturers,
integrators, value-added resellers, distributors, and
carriers. The company’s comprehensive portfolio
of traditional LAN/WAN internetworking, IP Telephony,
and managed broadband-based VPN solutions helps customers
realize the full value of their network investment by
addressing all facets of the network lifecycle including
network design and planning, integration, maintenance,
and proactive monitoring. VITAL’s ubiquitous
field engineering force enables the company to deliver
onsite support services to nearly any zip code within
North America.
More information about VITAL and its services is available
online at http://www.vital-ns.com,
or by calling 1-888-248-4825.
# # # |
